Client Services Specialists are committed to YOU
To contact your CSS or learn more about the CSS program, please call Nufactor at (800) 323-6832.
Once you have been admitted to Nufactor's care, your Client Services Specialist (CSS) becomes your main point of contact, after your first shipment. Your CSS will continually provide one-on-one support throughout your infusion therapy, including:
- Placing monthly orders.
- Tracking and confirming all shipments.
- Scheduling infusions with your RN.
- Addressing non-clinical issues or concerns (and facilitating transfer to a clinician to address clinical issues or concerns).
- Monthly assessments to check on infusion therapy and status updates.
- And more…
Some of our Client Services Specialists have walked in your shoes and work closely with patients in your same situation.