Intake and Authorization Assistant


Temecula, CA

Position Summary:

This position provides support for the nufactor Intake and Authorizations department.

Essential Functions and Duties:

  • Assist the Intake and Authorizations department with follow up calls to health plans.
  • Document all calls and statuses in nufactor system of record.
  • Assist with annual benefit verifications.
  • Assist with monthly online insurance verifications.
  • Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
  • Display dedication to position responsibilities and achieve assigned goals and objectives.
  • Always represent the Company in a professional manner and appearance at all times.
  • Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values.
  • Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
  • Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
  • Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
  • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
  • Other duties as assigned.

Education, Knowledge, Skills and Experience:

Required Education:

  • High School Diploma or equivalent.

Required Knowledge:

  • Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills.
  • Basic understanding of Internet technologies.

Required Experience:

  • Must have at least one (1) year of general administrative experience.

Required Skills:

  • Excellent verbal and written communication skills and the ability to interact effectively with customers, co-workers, and management.
  • Strong organizational skills including the ability to organize data and concepts into effective written presentations.
  • Ability to perform work with a high degree of accuracy.
  • Ability to prioritize and track multiple projects to ensure deadlines are met.
  • Ability to participate on and work as an integral member of a team.
  • Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
  • Ability, flexibility, and desire to work overtime as needed for special project completion and to participate in community projects and events that often occur during weekend and evening hours.
  • Ability to work and make decisions independently and effectively with limited supervision and direction
  • Ability to respond to and recommend solutions to a wide variety of problems.

Physical Requirements:

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 pounds. Working condition include normal office setting.

Mental Demands:

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports:


EEO/AAP Statement:

If you are applying for a job and would like to make a request for a reasonable accommodation during any part of the employment process, submit an email to Human Resources at or call (951) 296-2500 extension 1391. Please include your contact information along with the specifics of your request for a reasonable accommodation. Only inquiries regarding a reasonable accommodation request will receive a response via email or phone in a timely manner.

Nufactor is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Contact Human Resources:

To apply for a job opening, please email your resume and cover letter to