Client Services Specialists are Committed to our Patients
We offer everything patients need for home infusion therapy, and more.
When patients are admitted under NuFACTOR Specialty Pharmacy’s care, a designated Client Services Specialist (CSS) becomes their main point of contact after the initial shipment of product. The CSS will be on call 24/7 and will continually provide one-on-one support throughout the patient’s infusion therapy, including:
- Placing monthly orders
- Tracking and confirming all shipments
- Scheduling infusions with an RN
- Addressing non-clinical issues or concerns (and facilitating transfer to a clinician to address clinical issues or concerns).
- Monthly assessments to check on infusion therapy and status updates
- And more…
While some Client Services Specialists relate to patients with their own similar medical history, all of them are proficient with patient care and take pride in working very closely with our patients.
Refer a NuFACTOR patient
Talk with us today about referring a NuFACTOR patient. Call us at (800) 323-6832 and we will be more than happy to help you through the process.