With NuFACTOR, payers, prescribers and patients alike appreciate our streamlined processes, high quality of attention, and the genuine care each team member possesses. Communication is our key to success; each department practices effective communication channels inter-departmentally and with our patients, ensuring timely status updates and successful ongoing therapy.
Once a patient has been admitted under NuFACTOR Specialty Pharmacy’s care, a Client Services Specialist (CSS) becomes their main point of contact. The CSS will be on call 24/7 and will continually provide one-on-one support throughout the patient’s infusion therapy, including:
- Placing monthly orders.
- Tracking and confirming all shipments.
- Scheduling infusions with the patient’s RN.
- Addressing non-clinical issues or concerns (and facilitating transfer to a clinician to address clinical issues or concerns).
- Monthly assessments to check on infusion therapy and status updates.
- And more…
Refer a NuFACTOR patient
Talk with us today about referring a NuFACTOR patient. Call us at (800) 323-6832 and we will be more than happy to help you through the process.