Choose NuFACTOR

Some of our Client Services Specialists have walked the same path as our patients. They can relate to any anxiety a first-time patient may have, and are there to support them through the process.

Clinical Coordination

With NuFACTOR, payers, prescribers and patients alike appreciate our streamlined processes, high quality of attention, and the genuine care each team member possesses. Communication is our key to success; each department practices effective communication channels inter-departmentally and with our patients, ensuring timely status updates and successful ongoing therapy.

Once a patient has been admitted under NuFACTOR Specialty Pharmacy’s care, a Client Services Specialist (CSS) becomes their main point of contact. The CSS will be on call 24/7 and will continually provide one-on-one support throughout the patient’s infusion therapy, including:

  • Placing monthly orders.
  • Tracking and confirming all shipments.
  • Scheduling infusions with the patient’s RN.
  • Addressing non-clinical issues or concerns (and facilitating transfer to a clinician to address clinical issues or concerns).
  • Monthly assessments to check on infusion therapy and status updates.
  • And more…

Refer a NuFACTOR patient

Talk with us today about referring a NuFACTOR patient. Call us at (800) 323-6832 and we will be more than happy to help you through the process.