Client Services Specialists are committed to YOU
To contact your CSS or learn more about the CSS program, please call NuFACTOR at (800) 323-6832.
Once you have been admitted to NuFACTOR Specialty Pharmacy's care, your Client Services Specialist (CSS) becomes your main point of contact, after your first shipment. Your CSS will continually provide one-on-one support throughout your infusion therapy, including:
- Placing monthly orders.
- Tracking and confirming all shipments.
- Scheduling infusions with your RN.
- Addressing non-clinical issues or concerns (and facilitating transfer to a clinician to address clinical issues or concerns).
- Monthly assessments to check on infusion therapy and status updates.
- And more…
Some of our Client Services Specialists have walked in your shoes and work closely with patients in your same situation.